Ticket policy.

Last updated: August 2026

Refunds

Tickets are non-refundable. The event has a small fixed capacity and a returned ticket is a place we have already held for you and turned others away from.

Transfers

Tickets are fully transferable up to 48 hours before doors, free of charge. Email mareamirage@gmail.com or message @mareamirage on Instagram with the order and the new guest’s name — that is all we need.

If we cancel

If we cancel an event and do not reschedule it, you get a full refund of the ticket price within 14 days, to the card you paid with. We do not refund flights, hotels or transfers, so book those with that in mind.

If we postpone

Your ticket is valid for the new date. If you cannot make it, tell us within 14 days of the announcement and we will refund the ticket price.

Weather

Our locations are outdoors and some are reached by sea. Rain is not a cancellation. If conditions make the crossing or the site genuinely unsafe, we will move, shorten or postpone — and we will tell you as early as we can, on the site and by email.

Lost tickets

Your ticket lives in your confirmation email. Lost it? Write to mareamirage@gmail.com with the name and email you booked under and we will resend it.

Contact

mareamirage@gmail.com — answered within 24 hours, seven days a week.