Ticket policy.

Last updated: [Month] 2026

This document is a starting point written for a small events company. It is not legal advice. Have a lawyer in your jurisdiction review it before you sell tickets.

Refunds

Tickets are non-refundable. This is a small-capacity event and a returned ticket is a seat on a boat we have already paid for.

Transfers

Tickets are fully transferable up to 48 hours before doors, free of charge, from the link in your confirmation email. Change the name to whoever is coming instead — that is all we need.

If we cancel

If we cancel an event and do not reschedule it, you get a full refund of the ticket price within [14] days, to the card you paid with. We do not refund flights, hotels or transfers, so book those with that in mind.

If we postpone

Your ticket is valid for the new date. If you cannot make it, tell us within [14] days of the announcement and we will refund the ticket price.

Weather

Our locations are outdoors and some are reached by sea. Rain is not a cancellation. If conditions make the crossing or the site genuinely unsafe, we will move, shorten or postpone — and we will tell you as early as we can, on the site and by email.

Lost tickets

Your ticket lives in your confirmation email. Lost it? Write to tickets@mareamirage.com with the name and email you booked under and we will resend it.

Contact

tickets@mareamirage.com — answered within 24 hours, seven days a week.